WNS South Africa Vacancies 2021 – Careers24 WNS South Africa Jobs @ www.wns.co.za

Job Specification…

Key Responsibility Areas

1. Process and data modelling

• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
• Communicates relevant information to appropriate recipients following the correct internal processes

3. Change Management

• Conducts and/or support change management processes
• Facilitate process workshops in small or large groups
• Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies

4. Reporting

• Provides Process Lead with reports on assigned work/deliverables
• Develop, maintain and distribute business process documentation to Process Lead

Minimum Requirements…

Qualifications

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
• Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
• Working knowledge of RPA tools and processes will be beneficial
• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

WNS South Africa Careers24 Jobs Opportunity 2021

The WNS South Africa Careers24 Jobs Opportunity 2021:- WNS South Africa is a leading Company in South Africa. Lots of South Africans crave to work with WNS South Africa. WNS South Africa offers many jobs every year. This is the dream job for South African people.

Thousands of candidates apply every year for the jobs left in WNS South Africa, but some candidates have successful addresses in this. Again this year, WNS South Africa is going to recruit a lot of jobs. This news is very important for the candidates who have been preparing for WNS South Africa recruitment for a long time.

Why Youth Need Only WNS South Africa Vacancies 

Why should you work in WNS South Africa? WNS South Africa is a leading organization that gives great respect to its employees. Employees who work in WNS South Africa are given a very good salary package. Apart from this, WNS South Africa offers its employees a weekly holiday. WNS South Africa has a great working environment. Along with this, you also get a promotion every year. Therefore you should work in WNS South Africa.

Opportunity at WNS South Africa Vacancies Portal 

WNS South Africa provides jobs for all youth. Youngsters who have passed Matric / Matric can apply for clerk peon and other posts in this institution. Apart from this, graduate pass candidates can join the internship programs of WNS South Africa. Along with this, graduate and master Matric holders can apply for big posts. Overall WNS South Africa makes jobs available for all categories.

How to Submit WNS South Africa Application form at WNS South Africa Vacancies Page

To apply for WNS South Africa Jobs, you have to follow the following steps.

• First of all, you have to create your account on the official website of WNS South Africa.
• After this you will have to login your account.
• After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
• Once you select the profile, you will have to fill the application form.
• Fill the application form carefully.
• After filling the form, click on submit button and wait for the process to complete.
• Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply For Vacancies at WNS South Africa

Job Specification…

Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Role Purpose

The Dialler Administrator shall be responsible for day to day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates.

To support day to day dialler administration, deliver dialler efficiencies and value add insights to improve overall operational performance. The role will be responsible for the first line of communication – dialler individual to liaise across departments and clients to collect data for multiple dialler campaigns. Data is loaded daily as per queuing requirements of the client and operation.

Minimum Requirements…

Experience Required

Essential

Minimum of 3 years dialler administrator experience (Genesys would be advantageous)

Minimum of 2 years’ experience in the interpretation of call centre analysis

Proficient at MS Office – Excel advanced

SQL skills advantageous

Knowledge of contact centre systems and process’s – Sales, Telemarketing, Collections experience advantageous

Experience in running and completing projects to completion

Client Engagement and presentation experience

Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)

Strong analytical and quantitative skills

Strong oral and written communication skills

Strong interpersonal skills

Anticipates customer needs and ensures that they are met.

Ability to consolidate and analyse information in order to identify creative new ways of working and innovative solutions to problems

Ability to package ideas and results in a logical, understandable and compelling way for both technical and non-technical audiences

Strong relationship management skills

Able to demonstrate strong communication skills to multiple stakeholders and levels

Self-motivated and able to work effectively on your own and as part of a team

Strong sense of ownership, a starter finisher that is passionate about delivering

Able to identify process efficiencies and use initiative to drive change

Job-Related Knowledge, Competencies & Skills Required

Essential

Adaptable –able to be flexible, versatile and/or tolerant in a changing, complex work environment while maintaining effectiveness and efficiency

Behaves Ethically – understands ethical behaviour and business practices, and ensures that own and others behaviour is consistent with these standards and aligns with the values of the company

Builds Relationships – establishes and maintains positive working relationships with others, both internally and externally, to achieve company goals

Creative / Innovative – develops new and unique ways to improve the operations of the business and to create new opportunities.

Focuses on Client Needs – anticipates, understands and responds to the needs of internal and external clients to meet or exceed expectations within company parameters.

Fosters Teamwork – works cooperatively and effectively with others to set goals and resolve problems

Solves Problems – assesses problem situations to identify causes, gathers and processes relevant information, generates possible solutions, makes recommendations and/or resolves problems.

Communicates effectively – at all levels both within, as well as outside the company

Networking skills & the ability to be resourceful

High attention to detail

Qualifications
Qualifications Required

Essential

Matric/ Grade 12 Certificate

Proficient in MS Office (Excel – advanced)

Preferred : SQL

WNS South Africa Careers24 Jobs Opportunity 2021

The WNS South Africa Careers24 Jobs Opportunity 2021:- WNS South Africa is a leading Company in South Africa. Lots of South Africans crave to work with WNS South Africa. WNS South Africa offers many jobs every year. This is the dream job for South African people.

Thousands of candidates apply every year for the jobs left in WNS South Africa, but some candidates have successful addresses in this. Again this year, WNS South Africa is going to recruit a lot of jobs. This news is very important for the candidates who have been preparing for WNS South Africa recruitment for a long time.

Why Youth Need Only WNS South Africa Vacancies 

Why should you work in WNS South Africa? WNS South Africa is a leading organization that gives great respect to its employees. Employees who work in WNS South Africa are given a very good salary package. Apart from this, WNS South Africa offers its employees a weekly holiday. WNS South Africa has a great working environment. Along with this, you also get a promotion every year. Therefore you should work in WNS South Africa.

Opportunity at WNS South Africa Vacancies Portal 

WNS South Africa provides jobs for all youth. Youngsters who have passed Matric / Matric can apply for clerk peon and other posts in this institution. Apart from this, graduate pass candidates can join the internship programs of WNS South Africa. Along with this, graduate and master Matric holders can apply for big posts. Overall WNS South Africa makes jobs available for all categories.

How to Submit WNS South Africa Application form at WNS South Africa Vacancies Page

To apply for WNS South Africa Jobs, you have to follow the following steps.

• First of all, you have to create your account on the official website of WNS South Africa.
• After this you will have to login your account.
• After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
• Once you select the profile, you will have to fill the application form.
• Fill the application form carefully.
• After filling the form, click on submit button and wait for the process to complete.
• Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply For Vacancies at WNS South Africa

Job Specification…

Key Responsibilities:-

• Ensure team deliver effective scheduling and understand impacts on the wider business
• Work with operations to ensure processes & activities are managed in line with the client’s processes, whilst taking into account what we need to deliver contractually.
• Ensure regular review of key people metrics; utilization & shrinkages, commitment, AHT
• Ensure tight management of FTE requirements and inter-departmental moves in line with budgeted ratios and business requirements
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled.
• Develop and support team to ensure clarity of role and strong skills required to complete tasks
• Correct booking of segments (billable purposes)
• Processing terminations on E-exit
• Work well under pressure and customer service orientated
• Strong communication ,interpersonal and conflict handling skills
• Excellent written, verbal communication and presentation skills
• Good planning, organizing and time management skills
• Strong analytical ability and statistical mathematical ability
• High attention to detail and accuracy
• The ability to:
• Interpret information and identify anomalies or patterns
• take ownership and deliver results
• Energetic
• Proactive
• Effective emotional Intelligence
• Strong customer service orientation

Minimum Requirements…

Qualifications:-

Matric or equivalent essential
Minimum 2 years call center experience essential
Efficient in MS Office packages, specifically Excel
Knowledge of workforce management tools
Knowledge of call center metrics
Knowledge of ESS