Multichoice Call Centre Vacancies 2022 – Careers24 Multichoice Call Centre Jobs @ www.multichoice.com

Job Qualification…

Key Performance Objectives

Tasks

Monitoring

Provide NOC support to monitor the performance and capacity of computer systems using a variety of tools.
Analyse and look for hardware, software, and environmental alerts or malfunctions
Ensure that a NOC support resource is assigned to an issue once identified

Troubleshooting

When a problem impacts the IT services, the NOC support resource works to triage or troubleshoot the problem, if possible NOC resource will have a standard operating procedure that will be followed, this may include coordinating with third-party vendors, customer contacts, or other internal IT teams

Reporting

Report requirements of all systems and platforms (daily, weekly and monthly) Standard reporting requirements
Business and technical reporting outputs
Trend Reporting and analytics for NOC environment

IT Governance

Keep abreast of relevant standards and the principles embedded within them.
Drive NOC related IT policies and procedures

Minimum Requirements…

Experience

A minimum of 5 years’ experience in technical field, ideally within a large organisation
Experience with relevant infrastructure services (logging, monitoring and alerting) is key for this role.
Experience of delivering first class customer service
Technically astute in all areas of IT in a generic sense
Proficiency in automation / configuration management systems tasks.
A proven track record of incidence response and on-call process improvements.
Experience with monitoring tools.
Experience working in an “on call” rotation environment.
Experience in managed services

Multichoice Call Centre Careers 24 Jobs Opportunity 2022

The Multichoice Call Centre Careers 24 Jobs Opportunity 2022:- Multichoice Call Centre is a leading Company in South Africa. Lots of South Africans crave to work with Multichoice Call Centre. Multichoice Call Centre offers many jobs every year. This is the dream job for South African people.

Thousands of candidates apply every year for the jobs left in Multichoice Call Centre, but some candidates have successful addresses in this. Again this year, Multichoice Call Centre is going to recruit a lot of jobs. This news is very important for the candidates who have been preparing for Multichoice Call Centre recruitment for a long time.

Why Youth Need Only Multichoice Call Centre Vacancies 

Why should you work in Multichoice Call Centre? Multichoice Call Centre is a leading organization that gives great respect to its employees. Employees who work in Multichoice Call Centre are given a very good salary package. Apart from this, Multichoice Call Centre offers its employees a weekly holiday. Multichoice Call Centre has a great working environment. Along with this, you also get a promotion every year. Therefore you should work in Multichoice Call Centre.

Opportunity at Multichoice Call Centre Vacancies Portal 

Multichoice Call Centre provides jobs for all youth. Youngsters who have passed Matric / Grade 12 can apply for clerk peon and other posts in this institution. Apart from this, graduate pass candidates can join the internship programs of Multichoice Call Centre. Along with this, graduate and master degree holders can apply for big posts. Overall Multichoice Call Centre makes jobs available for all categories.

How to Submit Multichoice Call Centre Application form at Multichoice Call Centre Vacancies Page

To apply for Multichoice Call Centre Jobs, you have to follow the following steps.

• First of all, you have to create your account on the official website of Multichoice Call Centre.
• After this, you will have to login to your account.
• After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
• Once you select the profile, you will have to fill the application form.
• Fill the application form carefully.
• After filling the form, click on the submit button and wait for the process to complete.
• Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply For Vacancies at Multichoice Call Centre

Job Qualification…

Key Performance Objectives

Tasks

Operational Delivery

• Develop and manage operating model for claims and complaints.
• Ensure the accurate operation of rates and terms related to financial service offerings.
• Provide support to resolve difficult complaints.
• Proactively identify operational problems, determine cause and effect, select, and implement the best solution to solve problems based on previous experience and understanding.
• Plan and organise multiple work activities for the team and assign those work activities.
• Manage work activities and ensure they are tracked and resolved in accordance with operational goals and standards.
• Ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and create opportunities for exceptional service delivery.
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Interpret internal and external organisational changes, model change impact scenarios and introduce new, or terminate existing, systems or processes in alignment with the strategic intent of the organisation.
• Ensure process optimisation is prioritised to deliver targeted strategic advantage.
• Maintain positive relationships with the Long-Term Insurance Ombudsman and the FAIS Ombudsman.
• Ensure that all complaints are processed in a manner that is fair and equitable while protecting the brand and reputation of the group.
• Track and monitor performance in accordance with policies and procedures and performance planning documentation.
• Continuously provide feedback and coaching to ensure that the staff member(s) perform at optimum productively level.
• Compile Monthly and Quarterly Reports.
• Build and maintain positive relationships with service providers.
• Build and maintain supportive relationships with internal stakeholders
• Undertake abstract, conceptual, and comparative analysis of patterns inclusive of external intelligence on stakeholder requirements,
• Ensure effective relationships and SLA management with internal and external stakeholders.
• Participate in the design and application of a stakeholder feedback capability.
• Management oversight for DStv Insurance business activities.
• Ad-hoc activities as required to achieve business objectives.Compliance
• Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures, and standards.
• Ensure appropriate systems and processes are developed and maintained to support effective and efficient day to day running of the office.
• Ensure statutory and legislative knowledge is always current to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure accuracy of statistics for Regulatory returns.People Management
• Manage team member(s) to ensure effective delivery of business unit objectives.
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Interview and recruit new members of the team.
• Approve leave requests for team members and create a leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on HR for support.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Improvement Programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.

Minimum Requirements…

• Experience/Skills
• Minimum of 5-8 years’ experience in financial services
• 3 years management experience in financial services
• Microsoft Office – Word/Excel/PowerPoint (compulsory)
• SharePoint (preferential)
• Minimum of 1-year FSCA recognized management/oversight experience in the financial services industry relevant to both Short-term & Long-term Products
• Minimum of 1-year FSCA recognized experience as a FAIS representative in product classes for Short-term & Long-term
• Knowledge and experience in dealing with decoder insurance products (beneficial)
• MultiChoice business policies, general billing rules and understanding of Clarity/ICC/SAP (advantageous)
• Understanding of the Treating Customer Fairly (TCF) Outcomes
• Understanding of the FICA Requirements applicable to our business

Multichoice Call Centre Careers 24 Jobs Opportunity 2022

The Multichoice Call Centre Careers 24 Jobs Opportunity 2022:- Multichoice Call Centre is a leading Company in South Africa. Lots of South Africans crave to work with Multichoice Call Centre. Multichoice Call Centre offers many jobs every year. This is the dream job for South African people.

Thousands of candidates apply every year for the jobs left in Multichoice Call Centre, but some candidates have successful addresses in this. Again this year, Multichoice Call Centre is going to recruit a lot of jobs. This news is very important for the candidates who have been preparing for Multichoice Call Centre recruitment for a long time.

Why Youth Need Only Multichoice Call Centre Vacancies 

Why should you work in Multichoice Call Centre? Multichoice Call Centre is a leading organization that gives great respect to its employees. Employees who work in Multichoice Call Centre are given a very good salary package. Apart from this, Multichoice Call Centre offers its employees a weekly holiday. Multichoice Call Centre has a great working environment. Along with this, you also get a promotion every year. Therefore you should work in Multichoice Call Centre.

Opportunity at Multichoice Call Centre Vacancies Portal 

Multichoice Call Centre provides jobs for all youth. Youngsters who have passed Matric / Grade 12 can apply for clerk peon and other posts in this institution. Apart from this, graduate pass candidates can join the internship programs of Multichoice Call Centre. Along with this, graduate and master degree holders can apply for big posts. Overall Multichoice Call Centre makes jobs available for all categories.

How to Submit Multichoice Call Centre Application form at Multichoice Call Centre Vacancies Page

To apply for Multichoice Call Centre Jobs, you have to follow the following steps.

• First of all, you have to create your account on the official website of Multichoice Call Centre.
• After this, you will have to login to your account.
• After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
• Once you select the profile, you will have to fill the application form.
• Fill the application form carefully.
• After filling the form, click on the submit button and wait for the process to complete.
• Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply For Vacancies at Multichoice Call Centre

Job Qualification…

Key Performance Objectives

Tasks

Technical Operations

Configures, maintains and operates digital audio consoles.
Programs and operates audio routing systems, embedded, de-embedders and Dolby encoders.
Strong knowledge and use of microphones, (that are used in broadcasting) to maximise the quality of the production.
Co-ordinates and deploys a wide variety of radio
Co-ordinates and deploys the talkback communication
Originates audio program mixes in mono, stereo, 5.1 with the relevant coherent downmixes when required.
Delivers required audio feeds to unilateral outside broadcast units when required
Delivers good quality sound productions ISDN and telephony, 2-wire systems, 4-wire systems as well as VOIP
Equipment Maintenance

Plans and Executes audio rigs within Health and Safety regulations
Plan and execute maintenance on all audio equipment and cables
Preform first line repairs to all audio equipment
Full responsibility of all audio equipment
Fault finding and execution when needed
Maintenance days booked in advance with full communication to relevant stakeholders
Give a full written report of damaged equipment for repair purposes to audio manager
Ensure equipment is sent to the official supplier for repairs with a full technical report for quick repair turnaround.
Reporting

Full detailed reports completed after each production with all relevant information communicated and emailed to the relevant stakeholders
Detailed reports on audio crew performance to be sent to audio manager monthly
Identify potential training requirement and co-ordinate with audio manager
Stock take of all audio equipment to be completed every four months with full report on equipment condition to be sent to audio manager
CAPEX planning to be completed and sent to Unit Technical Manager n time for budgeting
Crew Management

Identify training requirements for audio crew
Co-ordinate audio crew leave on your OB unit
Detailed reports on audio crew performance to be sent to audio manager monthly
Manage audio crew in the absence of audio manager
Detailed reports to be completed on disciplinary action when required to be sent to audio manager

Future Planning

Identify and gather knowledge of developments in the audio industry which will impact on the way we move forward
Create audio sustainable reports with full motivations on a regular basis.
Keep abreast of trends in the audio industry such as Dante and AES67 and IP solutions

Minimum Requirements…

Qualifications Essentials:

Diploma in Sound Technology
DANTE Level 2
Drivers’ License EB
Bachelor of arts in Sound Production
A+ and N+ will be an advantage

Experience

A minimum of 8 years Audio Mixing experience in a live television environment, preferably in outside broadcast
Mixing experience in live sport
Strong knowledge of common sporting codes in South Africa
Broadcast Audio Equipment knowledge
Ability to manage and lead an audio team
Working knowledge of AES3, MADI (AES10) and AES67
Dolby E and Dolby Atmos experience will be a strong advantage.

Multichoice Call Centre Careers 24 Jobs Opportunity 2022

The Multichoice Call Centre Careers 24 Jobs Opportunity 2022:- Multichoice Call Centre is a leading Company in South Africa. Lots of South Africans crave to work with Multichoice Call Centre. Multichoice Call Centre offers many jobs every year. This is the dream job for South African people.

Thousands of candidates apply every year for the jobs left in Multichoice Call Centre, but some candidates have successful addresses in this. Again this year, Multichoice Call Centre is going to recruit a lot of jobs. This news is very important for the candidates who have been preparing for Multichoice Call Centre recruitment for a long time.

Why Youth Need Only Multichoice Call Centre Vacancies 

Why should you work in Multichoice Call Centre? Multichoice Call Centre is a leading organization that gives great respect to its employees. Employees who work in Multichoice Call Centre are given a very good salary package. Apart from this, Multichoice Call Centre offers its employees a weekly holiday. Multichoice Call Centre has a great working environment. Along with this, you also get a promotion every year. Therefore you should work in Multichoice Call Centre.

Opportunity at Multichoice Call Centre Vacancies Portal 

Multichoice Call Centre provides jobs for all youth. Youngsters who have passed Matric / Grade 12 can apply for clerk peon and other posts in this institution. Apart from this, graduate pass candidates can join the internship programs of Multichoice Call Centre. Along with this, graduate and master degree holders can apply for big posts. Overall Multichoice Call Centre makes jobs available for all categories.

How to Submit Multichoice Call Centre Application form at Multichoice Call Centre Vacancies Page

To apply for Multichoice Call Centre Jobs, you have to follow the following steps.

• First of all, you have to create your account on the official website of Multichoice Call Centre.
• After this, you will have to login to your account.
• After account login, you have to select a job profile for yourself, remember that you should be eligible for that job profile.
• Once you select the profile, you will have to fill the application form.
• Fill the application form carefully.
• After filling the form, click on the submit button and wait for the process to complete.
• Candidates are advised to keep a print out of the application form with them so that they can be used when needed.

Apply For Vacancies at Multichoice Call Centre